Summary
The interaction between IT support professionals and users in the successful management of IT resources is critical. * Make sure technicians dispatched onsite are regular staff and not freelancers to assure familiarity and continuity. * Choose a provider that can respond with on-site support in a timely manner.
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What Does It Really Cost?
Managers of small and medium-sized companies continue to tighten their belts and scrutinize purchases. However, actual costs in one critical area often get overlooked--maintaining IT resources.
And that can be expen...See the full content of this document
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