Utility's Engineers Set for Service Shake Up
Service Management › Nbr. 2/2005, March 2005
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Summary
'Therefore, our new system, which we have called internally Hestia, is all about skills-based job allocation, enhancing customer service, and the ability to offer differentiated services to customers based on customer segmentation and, very critically, reducing our operating costs, because we get the right engineer to the location quickly, on time, and without the re-work that we currently endure due to the inadequacy of our old systems.'
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Utility's Engineers Set for Service Shake Up
British Gas is gearing up to get the most out of one of the UK's largest field engineering teams with a deal to buy...
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