Time to See Eye to Eye

Service ManagementNbr. 6/2007, September 2007

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Summary


Let's be clear about this: nothing can beat a proper chinwag. We're not talking about formal meetings across formal tables in air-conditioned rooms. We're talking about those one-to-one whispered words, about little groups swapping anecdotes and about executives telling 'warts and all' tales of their own experiences, instead of scripted stories of unmitigated success.

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Extract


Time to See Eye to Eye

Do you remember when Java was a coffee and Spam was a tinned, processed meat? These days we are bamboozled with new-fangled w...

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