Summary
Real-time field service is about getting the right information in the right format, to the right person, at the right time, so they can do their job as efficiently as possible. [Bob Apollo] adds: "well designed, real-time field service solutions need to deliver required data in a usable, actionable format to field workers." He continues "trying to cram every piece of data from a complex back-end application onto a screenand storage-constrained device is a recipe for user rejection."
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The Right Time for Real-Time
It is getting harder to distinguish one competitive product from another on the basis of technology alone. As a result, vendors are increasingly trying to differentiate themselves through superior customer service.
Service Level Agreements (SLAs) which c...See the full content of this document
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