Summary
So how do they gear up to meet these challenges? The survey looked at the number of parts and repair locations. Interestingly 8% of all service companies have no manned parts locations - presumably the function is outsourced as 31% report they wholly or partly outsource spares storage. The pattern is repeated for workshop repair sites with 17% saying they don't have one and 35% saying they outsource.
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Extract
The Modern Dynamic Network
Logistics is more about delivering customer ervice than improving efficiency. An exclusive web based survey of the logistics management strategies and attitudes of Service Management readers revealed that 43% stated the highest priority of their operation was improving...
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