Summary
So what is lean? Toyota developed the 'lean production system' in the 19605 to eliminate waste from the manufacturing process by empowering front-line staff to resolve problems with a set of simple yet powerful tools and techniques. As a resuit, Toyota propelled itself from dire financial strate to become one of the most profitable and respected car makers in the world.
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Extract
The Lean Machine
Across Europe, utilities are struggling with increasing customer and regulatory pressure to improve their quality of customer service. Conventional solutions, such as major capital investments to improve the robustness of grid infrastructure or significant increases in service workforce, are usually extremely costly and very time-consuming. In the search for a quicker, cheaper solution, several major utilities have turned to an approach made famous by Toyota and other leading Japanese manufacturers.
Companies in a wide variety of industries have implemented so-called 'lean' approaches to improve quality while cutting costs. Utilities have also begun to implement lean a...See the full content of this document
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