Summary
Overall, the fundamental problem an organization faces when it embarks on a major change program is that there is a need to change the existing business while continuing to operate it. If this sounds like an enormously difficult task, that's not surprising, because it is. And this is precisely why an organisation is likely to benefit from having access to a "client's friend": a highly able, experienced professional who can advise the client on the general strategy, or the specific tactics, of the entire change process. It is best to hire the friend at the very outset and keep the individual or team in place until the initiative has been brought home to a successful conclusion. Organizations should bear in mind that hiring a client's friend is a form of insurance that should dramatically increase the chances of the initiative being successful.
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Extract
That's What Friends Are For
The Beatles told us money couldn't buy love. Well, maybe that's true. But it can certainly buy a special and extremely valuable kind of friendship; at least if you are about to embark on a major change programme and are - possibly justifiably - worried about the possibility of it not living up to expectations.
Unfortunately the vast majority of change programmes don't live up to expectations. This doesn't necessarily mean they fail completely; but even change projects that don't completely fail may experience compromises and reductions in the achieving of overall objectives, and of course such compromises are inevitably minor failures.What is the link between friendship and the failure risk of c...See the full content of this document
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