Summary
Few researchers have systematically studied both business process optimization management and ISO 9000, especially post-ISO 9000 implementation, although lots of researchers have examined business process reenginering (BPR) or/and total quality management (TQM). However, in practice, numerous medium and small sized organizations implement ISO 9000, but do not appreciate TQM and BPR. This study uses grounded case field study to explore this area, and offer a demonstration for managing and optimizing business process beyond ISO 9000 to foster a distinctive competitive edge. The major achievements of this investigation include: (1) gaining insights from critical perspectives and the dynamic nature of processes to develop a systematic and fact-based approach, namely the ISO approach, for identifying, studying and optimizing processes, and particularly for establishing complete quality and continuous process improvement systems; (2) achieving economic and effective management by assessing and selecting the competitive processes as well as optimizing their quality and capabilities to enhance organizational competitiveness.
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Extract
A Systematic Approach to Optimizing Business Processes Beyond Iso 9000: A Taiwanese Case Study
1. Introduction
A continuously changing constitution, increased flexibility and adaptability, and high performance are necessary in today's organizations. Academics, consultants and managers have recognized the value of processes rather than functions of organizational activities (Davenport & Short, 1990; Hammer & Champy, 1993; Rockart, Earl & Ross, 1996; Aaker, 2001).Quality management system developed four decades ago based on the ideas of W. Edwards Deming, Joseph Juran, and Philiph Crosby. Since then it has become a pervasive management practice in modern business. Numerous organizations have now embedded quality management systems, particularly ISO 9000, into their fundamental operating, management and business strategies, and the systems are increasingly spreading throughout organizations.The implementation of ISO 9000 has been successful in some ...See the full content of this document
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