Performance measurement: does your firm suffer from a surfeit of measures? Mike Brooks considers whether a dictionary of measures could help organisations to improve their performance.
Financial Management (UK) › Nbr. 2006, February 2006
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Performance measurement: does your firm suffer from a surfeit of measures? Mike Brooks considers whether a dictionary of measures could help organisations to improve their performance.
Many people in many organisations, both commercial and public sector, spend much of their time measuring things. Most of these activities are conscious, structured and well co-ordinated, but a lot of them are not. If you were to slice through a typical organisation at 11am on a typical working day, you would see accountants with spreadsheets and calculators, planners with economic models, process operators monitoring production ac...
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