Summary
Talk to anyone that's deployed a tracking system and their advice will also be to keep your fieldworkers in the loop. 1We say to every customer, this has to be an open thing,' advises [Crawford]. 'You've got to highlight the benefits for both parties. People will always be naturally cynical if you don't include them.' [Andy Bellamy] agrees: 'If you deploy these systems with the understanding of the engineers, then it isn't a problem.
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Someone to Watch Over You
Despite anecdotal hostility, almost twothirds of service organisations are now using location-based applications to help manage and track their service teams out in the field, according to research by the Aberdeen Group. And most give it a positive thumbs-up.
So what's the reality behind choosing, buying, deploying and working with one of these systems? And, more importantly, what real benefits are being achieved, both financial and service?First things first, let's have some examples of just what the technology can do. Tracking systems have traditionally been about monitoring employees, and to a great extent they still are. It's often used...See the full content of this document
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