Summary
Solihull Metropolitan Borough Council has enlisted ILX Group's help to even out the different skill levels across its Information Communications Technology (ICT) staff. The contract involves putting all ICT staff, including service desk, application developers and project managers, through ITIL version 3 Foundation training. The approach saved around 60% compared to tutor-led provisions. Eddie Kilkelly, Operations Director for ILX Group, said the fact that organizations such as Solihull was trialling the Oracle system and their product could be integrated was positive and made the implementation satisfying for both parties.
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Solihull Bridges the Itil Skills Gap
Solihull Metropolitan Borough Council has enlisted ILX Group's help to even out the differe...
See the full content of this document
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