Summary
General Electric (GE) is renowned for the success of its Six Sigma improvement program which has contributed several billions of dollars to the company's bottom line as well as delivering improvements in customer satisfaction. GE was not the first to adopt Six Sigma -- the approach originated at Motorola, but it was the first major corporation to also extensively deploy the approach in non manufacturing businesses. Many initial Six Sigma projects do not require 'rocket science' techniques and complex statistical analysis. So the first ingredient is to select the right initial projects -- those problems significant and urgent to the business that have a high probability of being quickly and effectively addressed with a minimum of complex analysis. The second ingredient is to simplify and shorten the training cycle to get people proficient in those limited number of simpler tools and techniques truly essential to completing these initial projects expeditiously. The third ingredient is the Six Sigma project methodology.
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Extract
Six Sigma - Starting Simply
Many other companies across manufacturing and service sectors have since adopted Six Sigma and achieved proportionately similar results.
There are many reasons for GE's Six Sigma success, though arguably the most significant contributing factor was the constancy of leadership during the reign of Jack Welch. Six Sigma was a consuming passion for him and all the business leaders working for him, and as a result the company made the necessary investment in tr...See the full content of this document
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