Summary
With the pressures on a modern service business, Dominic Rebeiro, business development director for the pan-European service operation CRC Croup's IT division, maintains that effective systems are crucial in providing the levels of control and visibility that customers are now demanding.
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Extract
Reverse Gear
A good deal of ink has been spent on the subject of reverse logistics over recent years. At its simplest, reverse logistics is defined by the act of recovering defective or unwanted items from the field and returning them for processing, whether that may be repair, disposal or storage. While simplicity is not without its virtue, the pressures on modern businesses with the need to aspire to ever greater levels of efficiency and meet ever tighter deadlines is leading some companies to reconsider the role of reverse logistics within a larger and more complex service solution.
As the service industry has developed, ev...See the full content of this document
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