Increasing Revenue Through Providing True Service
Service Management › Nbr. 3/2008, June 2008
Linked as:
Summary
Skills from all areas of the company should be brought to bear on the customer interface realising that the customer can interface at any one of many areas within a business, and that supporting customers at all points is critical to overall customer satisfaction.
See the full content of this document
Extract
Increasing Revenue Through Providing True Service
The engineer has to be able to balance customer needs with business pressures, particularly as customers become evermore demanding and the cost of delivering service continues to increase. In addition, equipment is becoming more complex with sophisticated interfacing and networking. Integrating field and support engineers into a broader customer interface role is also hindered by engineers not wantingto accept an in-house role, contrarily many support staff fulfilling in...
See the full content of this document
Sponsored links
