Summary
The present study examines the effect of organizational factors on managerial satisfaction with ISO quality standard certification. In-depth interviews were conducted with managers at 30 companies in the electrical and engineering industry. Three organizational factors hypothesized to affect reactions to this quality standard on the part of managers were identified and measured; the amount of its assets, the number of employees, and the length of time the firm had been in existence, its establishment period. We also measured the degree to which the interviewed managers were satisfied with their firm's collaboration with the certification process. Analysis of the interview responses, suggest that collaborative satisfaction on the part of managers is related to each of these three organizational factors, specifically managers in firms with more assets, and a greater number of employees were more satisfied, whereas those in firms with a shorter establishment period were less satisfied. It is argued that, at the individual level, to improve collaboration with the certification process, those responsible should encourage employees in the participating firms to commit themselves directly to the ISO9001 principles. At the departmental level they should assist firms in integrating their business processes and putting them on a more systematic basis, while at the firm level they should assist firms in incorporating quality standards into all their various business processes, on a routine and on-going basis.
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Extract
The Effect of Organizational Factors On Managerial Satisfaction with Iso9001 Quality Standard Certification: An Empirical Study
Introduction
The quality standard ISO9001 was introduced in 1987 since when it has been accepted by countries all over the world. At the present time, Taiwanese businesses involved in international trade are working hard to acquire the ISO9001 certification, among most of them it is a top priority. In Taiwan ISO9001 certification is regarded as the national standard. Nearly ten thousand factories in Taiwan have gained certification after ISO9001 was first introduced into the country. Thus far, most applications for certification have come from manufacturing industries, but recently other industries such as service, construction, and education have expressed a desire to obtain the ISO9001 certification. The acquisition of ISO9001 certification follows a standard set of procedures. The aim of most manufacturing businesses in obtaining ce...See the full content of this document
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