Summary
With current government initiatives prompting industry watchdogs to monitor standards across the financial services industry closer than ever, staff training has moved up a notch or two in the pecking order of priorities for most financial institutions. No longer a nice to have people investment for our leading blue chips, good training has become a mission critical component for companies keenly aware of the consequences if business is not conducted within the clearly laid out guidelines of today's powerful industry watchdogs. Operating some seventy branches across the east of England, Norwich and Peterborough Building Society was keen to turn the new era of regulatory compliance into an opportunity to overhaul and update the company's staff training and development resources. Ruth Palmer, Head of Norwich and Peterborough's training and development unit, explains the new style learning infrastructure.
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With current government iniliatives prompting industry watchdogs to monitor standards across the financial services industry closer than ever, staff training has moved up a notch or two in the pecking order of priorities for most financial institutions. No longer a nice to have "people investment" for our leading blue chips, good train...
See the full content of this document
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