Summary
Service is about people and we differentiate ourselves through the quality of the people within the organisation. We invest a lot of time in training- both technical training and customer service training - and we're the first to send our people on manufacturer's training courses,' said [Neil Anderson]. He emphasised this through the experience of one of the company's engineers, who has worked for the business for 22 years.
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Extract
A Modern Business Outlook
There is an abundance of examples of service operations run by companies wishing to complement their manufacturing and sales divisions. They have realised the potential to increase revenue through continued contact with the client, providing further opportunities for sales in the future, following increased and regular contact that allows them to become more closely linked with the custo...
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