Does Six Sigma Have a Place in This Brave New World?
Management Services › Vol. 50 Nbr. 3, October 2006
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Summary
So many businesses assume that they know the customer's requirements -- they do not need to ask their customers, they simply know. Certainly that has been the recent experience of organizations like GE in clarifying their customers requirements. Mistakes made by ebusinesses do seem to travel at speed -- prevention should be a key element built into the design of their processes. Certainly, prevention is a key element of a Six Sigma approach and is supported through the use of tools such as the process decision program chart and failure modes and effects analysis. The most effective and efficient way of achieving quality and maintaining improvement gains is to build prevention into your processes. The key to prevention is action -- you want to cause something not to happen, but if it does, you always want to know what to do.
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Does Six Sigma Have a Place in This Brave New World?
People simply hadn't taken the time to review and change their processes in a way that took full advantage of the available technology. Looking at the evolution of ebusiness, have things changed and does Six Sigma have a place in this brave new world?
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