Summary
This study examines the functioning of an innovative 360-degree performance appraisal system among a sample of 75 employees at a Thai university. The data for the system came from supervisors, colleagues, clients and junior staff as well as from the employees themselves. The validity of the system was examined on two occasions. While all employees were satisfied with the system, support and clerical staff in the university were more satisfied than academic staff. A number of suggestions are made for improving the 'working' of such a system in a university environment.
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Extract
The Development of a 360-Degree Performance Appraisal System: A University Case Study
1. Introduction
It is the current policy of the government of Thailand that public or state universities should be helped and encouraged to become relatively independent "autonomy universities" under the supervision of the government. The aim is for these institutions not to become wholly independent profit-making bodies, but within a framework provided by the government to be as efficient as possible, making the fullest use of modern management techniques and practices. Of these resources probably the most important are the employees of the university who besides having to work towards the objectives can also, by the...See the full content of this document
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