Customer Success Story: London Borough of Brent Revenues and Benefits with Global 360
Management Services › Vol. 50 Nbr. 3, October 2006
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Summary
The London Borough of Brent was created out of the reorganization of London's government in 1965. Brent's Revenues & Benefits Service is responsible for the collection of council tax from about 104,000 households in the borough. It is vital therefore that council tax collection is made as efficient as possible. Brent Council recognized that it needed to radically overhaul all aspects of service delivery for Revenues & Benefits in order to achieve its ambition of becoming a model of best practice. Brent Council acknowledged that it had outgrown its workflow system. It therefore turned to support services company Capita, whose contract with the council was to upgrade this system with a more appropriate one when the time was right. Capita recommended the implementation of Global 360's NX Enterprise business process management solution. Brent Council's Revenues & Benefits Department is now able to operate an efficient payment and collection service, which is beneficial to all of the borough's residents.
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Customer Success Story: London Borough of Brent Revenues and Benefits with Global 360
The Organisation
The London Borough of Brent was created out of the reorganisation of London's government in 1965. Today it is one of the most culturally diverse boroughs in the UK, as well as one of the most progressive in terms of introducing and implementing solutions that will improve the lives of its residents.Brent's Revenues and Benefits Ser...See the full content of this document
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