Summary
Since the advent of the widespread use of the Internet in the 1990s, it has been necessary to depart from the old concept of a document and redefine perspectives to recognize the heterogeneous mass which is now labeled 'content'. Here are three missing elements of current content management strategies and solutions: 1. In order to find unstructured documents or other content, they have to have information attached to them -- known as metadata -- which describes what is in them in a consistent and standardized way. 2. In order for non-expert staff or the public to find the exact information they want quickly, they need to be able to ask the content system for it in language they use and understand in their everyday lives -- not the jargon of the public sector body. 3. In government, there are a wide range of classification standards (or taxonomies) used.
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Content in Context
Since the advent of the widespread use of the internet in the 1990s, it has been necessary to depart from the old concept of a document and redefine our perspectives to recognise the heterogenous mass which is now labelled 'content'. Unlike the contained days of the document, we now generate vast quantities of content, in the guise of emails, word documents, PDFs, scanned document images, and many other forms and formats. These collections of content can be broadly described as 'unstructured', distinguishing it...
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