Celtic Manor Swing Ahead with a Winning Formula for the Ryder Cup

Summary

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The exclusive five-star Celtic Manor Resort in South Wales has recently introduced an annualized hours system of working, replacing the traditional 40 hours per week. The full-scale overhaul was introduced in March to cope with an anticipated surge in business generated by the famous Ryder Cup and the All Star Cup celebrity competition. Anticipating the interest both events would generate, the Celtic Manor called on leading consultants, Working Time Solutions, to investigate options for improving the old working time arrangements, to deliver benefits for staff and management alike. Now the resort boasts some of the best human resource practices in the industry -- and the happiest staff. The workforce is happier with the system, which, through better forward planning, not only provides them with bigger blocks of time off, but also allows them to see their rosters six months in advance, rather than being notified of their hours for the next working week every Thursday.

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Extract

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Celtic Manor Swing Ahead with a Winning Formula for the Ryder Cup

The exclusive five-star resort has recently introduced an annualised hours system of working, replacing the traditional 40 hours per week. Now, employees' hours are rostered and averaged over a year to reflect hourly, daily ...

See the full content of this document

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